Prompt Shipment for Your Exciting Delivery
At Hook’d Up Bar and Grill, we understand the joy of receiving your Tuffy’s Gold Puppy Food order in a timely manner. That’s why we make it a priority to ship in-stock items within 1-2 business days. If you have custom or special orders, we will always communicate the lead times upfront, so you know exactly when to expect your delivery.
Hassle-Free Delivery to Your Residential Address
If you’re having your shipment delivered to a residential address without a loading dock or forklift, rest assured that we have you covered. Our lift gate service, which is included in the shipping cost, ensures the safe transfer of your product from the semi-truck to the curb at your delivery site. Please note that while this service takes care of the drop-off, it does not include moving the pallet away from the drop-off point.
To ensure a seamless delivery experience, it’s important to have someone available to accept the shipment and inspect for any damages (don’t worry, we’ll explain what to do in case of damage shortly). Keep in mind that as the customer, you are responsible for any re-delivery charges and detention charges if the driver has to stay for more than 25 minutes to unload.
Limited Access? Not a Problem!
If your delivery location has potential limited access issues, such as narrow roads or low hanging trees, please let us know in advance. This way, we can plan accordingly to ensure a successful delivery without any re-delivery charges. Your convenience is our priority.
Convenient Delivery to Your Commercial Business
For deliveries to commercial businesses with a loading dock and forklift, it’s crucial to have someone present at the time of delivery to avoid any re-delivery charges. We kindly request that you inform us of the receiving hours at the delivery location, ensuring a smooth and seamless experience.
Please note that in the case of commercial business freight, our truck drivers are not responsible for removing the product from the truck. This “NO TOUCH” policy ensures that your delivery is handled efficiently and promptly.
Estimated Shipping Timeframes
While we strive to provide accurate estimates for shipping timeframes, it’s important to understand that we cannot guarantee specific delivery dates. However, if you require expedited delivery, we offer this service at an additional cost prior to shipment. This way, you can receive your Tuffy’s Gold Puppy Food as quickly as possible.
Dealing with Lost Freight
In the unlikely event that your shipment is accidentally misplaced by the carrier, please rest assured that we will take the necessary steps to locate it promptly. However, it’s important to note that freight carriers only cover a percentage of the product’s value. Therefore, we highly recommend purchasing insurance for your peace of mind.
Inspecting for Damage: Ensuring Quality
At Hook’d Up Bar and Grill, we take pride in delivering products in perfect condition. While we cannot be held responsible for damage that occurs during shipping, we highly recommend thoroughly inspecting the product before the driver leaves. Feel free to remove any protective wrapping to ensure that everything is as it should be. Your satisfaction is our priority.
What to Do If You Discover Damage
In the rare event that you discover any damage to your product during transit, it’s crucial to document the damages in detail on the delivery receipt and have it signed by the driver. Additionally, please send us a copy of the documentation via text or email. This will allow us to promptly file a damage claim on your behalf. If possible, capturing photographs of the damaged product both on and off the truck will aid in the claim process. We handle replacement shipments on a case-by-case basis, ensuring that you receive the best possible outcome.
Refusing Shipments: A Last Resort
We understand that unforeseen circumstances may sometimes require you to refuse a shipment. However, it’s important to be aware that refusing a shipment for any reason may result in additional charges for which you will be solely responsible. All unauthorized refused and returned shipments will be subject to charges for shipping costs, along with any additional fees incurred due to the refusal. For items that are returned, refunds will be processed after deducting the shipping cost and any other charges associated with the refusal.
If you have any further questions or need clarification regarding any of the above statements, please don’t hesitate to reach out to us at [email protected] or call (740) 363-6073. We’re here to assist you in any way we can.
Image courtesy of Hook’d Up Bar and Grill