Pizza Pizza’s Unbeatable Guarantee Policy: Ensuring Your Satisfaction Every Time

At Pizza Pizza, we strive to create unforgettable experiences by delivering the highest quality fresh products and exceptional service. Our goal is to make every occasion with us enjoyable and memorable. In the rare instance that we fall short, we have developed an unbeatable guarantee policy to ensure your complete satisfaction.

Time Guarantee: Prompt Delivery is Our Promise

We understand the importance of prompt delivery, which is why we offer our Time Guarantee. When you place an order with us, we commit to delivering it to your door or lobby within the specified time limit. For most orders, our Time Guarantee is set at 40 minutes. However, please note that the availability and time limit may vary based on various factors.

If we fail to meet the specified time limit, your order is on us. Yes, you read that right! We will make it up to you by providing your order free of charge. Our Time Guarantee is our way of showing our commitment to delivering your meal in a timely manner.

Satisfaction Guarantee: Your Happiness Matters

In addition to our Time Guarantee, we also offer a Satisfaction Guarantee. We want you to be completely satisfied with your order, and if there’s an issue with the quality, missing items, or a wrong item, we have your back! Our resolution will depend on the type of item in question.

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For larger items such as pizzas, chicken, salads, or sandwiches, we will replace the item to ensure you receive the quality you deserve. For smaller items like dipping sauces, beverages, or snack items, we will provide you with a credit equal to twice the value of the item as stated on our menu. This credit can be used towards your next order.

It’s important to note that our Satisfaction Guarantee applies to orders placed at least one hour before our closing time. Orders placed within the last hour of operation will be addressed the next day, and we will promptly resolve any issues by issuing a credit.

Restrictions: A Few Things to Keep in Mind

While we strive to offer our guarantees to all orders, there are a few exceptions. Larger orders that require additional preparation and cooking time may not be eligible for our Time Guarantee. Rest assured, we will inform you at the time of placing the order whether the guarantee applies or not.

It’s also important to note that a customer is not entitled to a Time Guarantee as a result of a Satisfaction Guarantee claim. Each guarantee is independent of the other.

At Pizza Pizza, we reserve the right to remove or modify any of our guarantees at any time. This decision is made at our discretion and may be due to factors such as inclement weather, technical issues, or restaurant-related challenges. Please rest assured that our dedicated drivers are never responsible for bearing the cost of any resolution under our guarantees.

Make Your Voice Heard to Benefit from Our Guarantees

To be eligible for our guarantees, we kindly ask that you notify us of any complaints on the day you place the order. This allows us to promptly address any issues and honor our commitments. Failure to provide timely feedback may result in the forfeiture of our guarantees.

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Our Commitment to Your Happiness

When we say “free order,” we mean it. If a resolution involves replacing an item, there will be no delivery fee or applicable taxes for the replacement product. Although the Time Guarantee does not apply to replaced items, we will ensure that the replacement is delivered as soon as possible.

Should you still be dissatisfied with the replacement product, we will go the extra mile to make it right. We may offer another replacement product or provide you with a credit equal to the value of the item in question. Your happiness is our priority, and we want to ensure that you are completely satisfied with your Pizza Pizza experience.

Enjoy the Benefits of Your Credits

Any credits received as part of our guarantees can be used on your next order with Pizza Pizza. Unfortunately, they cannot be applied to the order that resulted in the credit, nor can they be converted into cash or any other form of consideration. Please be sure to use your credits within six months of the date they are granted, as they will become null and void if not redeemed within that timeframe. We want to make sure you enjoy the full benefits of your credits.

At Pizza Pizza, we value your satisfaction above all else. Our guarantee policy is a testament to our commitment to providing you with the best possible dining experience. So, the next time you’re craving a delicious pizza or any of our mouthwatering offerings, remember that we’ve got you covered!

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Visit Hook’d Up Bar and Grill to discover more about our incredible menu and place your order today. We can’t wait to serve you!