Get the Best Deals: Terms and Conditions You Should Know

If you’re looking to save money on your next order, it’s essential to understand the terms and conditions associated with offers, promotions, and discounts. At Hook’d Up Bar and Grill, we want you to take advantage of our fantastic deals, but we also want to ensure you have all the necessary information before you place your order. So, let’s dive into the details!

Know the Rules

Before redeeming any offer, promotion, or discount, make sure you select the appropriate code during the ordering process. These codes can be found on our offer page, showcasing the latest deals available. Remember, we reserve the right to withdraw or modify promotions at any time, subject to availability, time restrictions, and other terms and conditions.

To avoid disappointment, always double-check the terms and conditions associated with a promotional offer before trying to redeem it. We want you to have the best experience possible, so understanding the guidelines will help ensure a seamless transaction.

External Promotions

While we do our best to inform you about our promotions, please note that promotions published on external websites or other media outlets may not be under our control. In such cases, we cannot be held responsible for any discrepancies or issues that may arise.

For all the complete terms and conditions for our online offers, please visit our Hook’d Up Bar and Grill website.

Papa Rewards

If you’re a fan of our Papa Johns, you’re in luck! Take advantage of our Papa Rewards program by checking out the rewards terms and conditions on our website. Earn points with every order and enjoy exclusive benefits as a loyal customer. It’s our way of thanking you for choosing us!

Get to Know Us

Hook’d Up Bar and Grill is owned and operated by Papa John’s (GB) Limited. We’re a company incorporated in England and Wales, with our headquarters located in Milton Keynes. As a franchised business, each Papa John’s store is independently owned and operated by our dedicated franchisees.

Your Contract

When you place an order through our website or mobile application, your contract is with us. We will pass your order to your local franchised Papa John’s store to fulfill. Be sure to choose your preferred store when placing the order. However, if you order directly with your local store (in-store or over the phone), your contract will be with that specific store. Each franchisee is solely responsible for their store’s operations and compliance.

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Applying Terms and Conditions

Please carefully read and understand the terms and conditions before placing your order. It’s advisable to retain a copy for future reference. By proceeding with an order, you confirm your agreement to these terms and conditions. If you have any questions or concerns, feel free to reach out to us through our contact form. We may update the terms and conditions occasionally, so check for any changes each time you place an order.

Remember, you must be at least 16 years old to place an order. By submitting an order, you confirm that you meet the minimum age requirement and are legally capable of entering into this contract.

Our Products

At Hook’d Up Bar and Grill, we offer a wide range of delicious products. While we strive to provide accurate product images on our website, please note that the colors displayed may vary slightly due to device settings. Additionally, product packaging may differ from the images shown.

For detailed information on ingredients, nutritional facts, and allergens, refer to our comprehensive list available on our website. We adhere to strict hygiene standards, but please be aware that cross-contamination between toppings is possible.

We also offer vegetarian options, but please note that our stores do not have dedicated preparation or cooking areas for vegetarian food. If you have any food allergies or specific dietary requirements, ensure you notify us when ordering.

Price and Delivery Charges

The prices of our products displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. While our prices may change periodically, any changes will not affect orders that have already been placed and accepted.

Certain promotional offers may be available only at participating stores or when ordering online through our website. Minimum spend requirements for delivery may vary between stores, and charges may apply for orders that do not qualify for delivery. We make every effort to ensure accurate pricing, but in the event of a pricing error, we will promptly correct it and notify you of any changes.

Payment Options

We offer various payment methods, including credit/charge cards (Visa and MasterCard), debit cards, Pay by Bank App, Amazon Pay, and PayPal. When providing payment information, please ensure the card or account belongs to you. All card payments are subject to authorization by your card issuer.

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Payment for online orders is generally taken immediately, while PayPal payments will redirect you to the PayPal login page to complete the transaction. Please note that our delivery drivers carry a maximum of £10 in change and only accept British Pounds Sterling (GBP).

For refunds, we aim to credit your account within 7-10 working days. Payment methods may vary by store, so please contact us for further details.


Our delivery service is available in specific areas, as determined by each store’s delivery zone. If you live outside of our delivery areas, you may collect your order from your selected store. Each store sets its minimum order value for delivery, and details will be provided during the ordering process.

Delivery is considered complete once the products are delivered to the address you provided. For apartment blocks, flats, or hotels, deliveries are made to the main door or reception for the driver’s safety. In case no one is available to receive the order, the driver will contact you within 15 minutes of returning to the store. If arrangements for redelivery or collection are not made, we may end the contract and refund your payment.

While we take responsibility for the products until delivery, you become the owner of the products upon full payment. Please note that orders placed from outside the UK must be delivered to a UK address.

Changed Your Mind?

If you need to make amendments to your order or delivery slot, you can do so up to 45 minutes before the delivery window begins, subject to availability. To make changes, please contact the store directly. For cancellations made within 45 minutes of the delivery window, charges will apply.

Quality Guarantee

To ensure your satisfaction, we have a quality guarantee in place. Please refer to the specific terms and conditions for our Quality Guarantee on our website.

Damaged or Faulty Products

In the rare event that the products you receive are defective or misdescribed, we will replace the affected product or provide a refund. Notify your local Papa John’s store within 30 minutes of delivery or collection (subject to store opening hours) and return the affected product for investigation.

You may have the right to terminate the contract under specific circumstances, such as pricing or description errors, significant supply delays, or breaches of the agreement. Refunds will be issued through the original payment method.

Legal Rights and Our Liability

As a consumer, you have legal rights pertaining to faulty or misdescribed products. These rights are unaffected by these terms and conditions. If you have any questions or complaints, please contact us through our provided channels.

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While we take responsibility for any foreseeable loss or damage caused by our negligence or breach of these terms and conditions, we are not liable for any losses unrelated to the contract. Our liability does not extend to any business or commercial usage of our products. We do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or any breach of implied terms by law.

Events Outside Our Control

We will not be liable for any delays or failures to perform our obligations due to events beyond our control. Such events may include strikes, natural disasters, or technical issues. We will notify you promptly, minimize any delays, and, if necessary, arrange alternative delivery options. If substantial delays occur, you may choose to cancel the contract and receive a refund for the undelivered products.

Privacy Statement

Your privacy is important to us. For information on how we collect, use, and protect your personal data, please refer to our privacy statement, which can be found on our website.

Additional Terms

This contract is solely between you and us. No other person, except your local Papa John’s store, has the right to enforce any of its terms. We may transfer our rights and obligations to another organization but will notify you in writing if this occurs.

Each clause in these terms and conditions is separate, and if any are deemed unlawful or unenforceable, the remaining clauses will remain in effect. Our failure to enforce any obligations or rights does not waive them, and any waiver must be in writing.

These terms and conditions are governed by English law, and any disputes shall be subject to the non-exclusive jurisdiction of the English courts. However, residents of Northern Ireland and Scotland may also bring proceedings in their respective jurisdictions.

Alternative Dispute Resolution

While we aim to address all complaints satisfactorily, alternative dispute resolution options are available if you are not satisfied with our handling of a complaint. You may also submit disputes for online resolution through the European Commission Online Dispute Resolution platform.

Trademarks and Copyright

All content and software on our website are the property of Papa John’s (GB) Ltd, a subsidiary of Papa John’s International Inc., and are protected by UK and European copyright laws. Unauthorized use, reproduction, distribution, or modification of the content is strictly prohibited.

Papa John’s, Papa John’s Pizza, and the Papa John’s Pizza modular logo are registered trademarks of Papa John’s Inc., while Pepsi, Diet Pepsi, Pepsi Max, 7UP Free, and Mountain Dew are registered trademarks of PEPSICO INC. Other trademarks belong to their respective owners.

© Papa John’s (GB) Ltd 2021

Now that you’re familiar with our terms and conditions, you can confidently place your order and enjoy our delicious offerings. We appreciate your business and look forward to serving you soon!